Relevant Links
Learning Outcomes:
By the end of the course, participants will be able to:
- Gain insights into the responsibilities of administrators
- Value their role in an organization and experience greater job satisfaction
- Analyze planning and organizing skills to achieve tasks-develop office procedures for efficiency and effectiveness
- Develop office procedures, critical thinking abilities and communication skills for greater efficiency and effectiveness
- Build an approach that suits their own individual style and workplace
- Manage stress
- File effectively, learn types and methods of Filing
- Learn about inventory management
Training Course Outline:
Administration Skills
a. Essential Administrative Skills
b. Streamlining the office systems
c. Making the office systems user friendly and efficient
d. The Supervisor’s Job
e. Who is supervisor?
f. Managing Resources
g. Administrative Effectiveness
h. The upgraded role of the supervisor
i. Supervisory Functions or Activities
j. The key qualities for administrators
Vital Communication Skills
- Common communication mistakes
- Different styles of communication
- Communicating with Confidence
- Learning to be more assertive
- Win-win conflict resolution
- The most effective way to say no
- Understanding and using body language
- Understanding gender differences in communication
- Overcome biases and discomfort associated with exercising power
- Understanding different personality types and how to deal with them
- How to create an effective working relationship with any kind of boss
Report Writing:
· Types of Report
o Short
§ Progress Reports
§ Periodic Reports
§ Conference Report
o Long Reports:
§ How to write long reports
§ What are parts of long reports?
· Prefatory Parts
· Body Parts
· Supplementary Parts
Effective Decision Making
· Features
· Types
· Process
· Effective Decision Making
Time Management
· How do you manage time?
· Pareto Analysis
· 80/20 Rule
· Setting Priorities
· Eating the big frog
Managing Stress
- Understanding the main causes of stress
- How to build self-confidence and strength the ability to respond to difficult situations
- How to relax and refresh the mind and body
- The signs, symptoms, causes and triggers to stress
- Why stress is a powerful messenger
- How to break the vicious cycle of stressful thinking
- The essential skills of emotional intelligence
- Using emotional intelligence at work
- Transforming fear and negativity and reactive-ness
- Becoming a more proactive, responsible and self-aware person
File Management:
· Easy Steps to improve file management
· File Management
o Classification of Records
o Coding of Records
o Arranging of Records
o Placing of Records in Storage
· Record Retention
· How the retention program works
· Kinds of record
o Records pertaining to Account
o Records pertaining to correspondence
o Legal Records
o Records pertaining to progress
o Miscellaneous Records
· Methods of Filing
o Horizontal Filing
o Vertical Filing
o Suspension Filing
o Lateral Filing
o Open Shelf Filing
o Visible Card Filing
· Principles of Record Keeping
Inventory Management:
· Definition
o Reasons for keeping stock
o Special terms used in dealing with inventory
o Typology
· Principle of inventory proportionality
o Purpose
o Applications
o Roots
Who to Participate:
§ Admin Sr. Officers, Officers, Associates, Assistants
Duration:
5 Days
Venue:
Dubai, UAE
Contacts: